Lost and Found – Is Customer Service in There?
Talk to your customers!
Lean on Me – Get Better Every Day
Every day, get better and better
Time is Money – Don’t Waste Your Time…or Mine!
Increase your personal productivity and effectiveness every day
Your Business Made it Through COVID. Now What?
Lesson learned from a very challenging time
Don’t Let COVID Infect Your Customer Service
There’s no vaccination for lost customer loyalty
Little Things Mean A Lot – Simple Rewards
Implementing simple and inexpensive rewards to keep employees motivated
Doc Ford’s Prescription for Success
A local Florida restaurant focuses on people management and customer experience
I’m The Smartest Person in the Room (Don’t Bet On It!)
Encourage productive debate from others to make good business decisions
Long Live the King! Cash That Is
The Importance of Cash Flow Management
Great Expectations – Getting Off on the Right Foot With Your Team
Set and Stick to Some Rules of Engagement
Bah, Humbug! Don’t Scrimp on the Important Things
Know who your top performers are and reward them
Is Anyone Home? Someone Answer the Phone!
Communicate effectively with your customers
Don’t Out March Your Supply Lines
Know your suppliers and treat them well, but demand performance
Are You in Good Hands?
Replacement Planning is Important
Groom Them or Broom Them. If You Accept Mediocre Performance, You Encourage it
Set expectations, provide support, and expect performance
Lean on Me – You Need to Get Better Everyday
Continuous improvement is a must, but it doesn’t have to be complex
That’s Not What I Asked For! Project Planning Isn’t Just for Project Managers
Simple project planning techniques for everyday home and business situations
Time is Money – Don’t Waste My Time…or Yours
Put necessary meetings, visits, and travel in context
Told You so! Getting Your Team in Alignment
Making and implementing decisions when you can’t reach consensus
Who’s Driving?
Is Your Strategy in the Right Hands?
You Never Get a Second Chance to Make a First Impression – Lean In
Look at who is interacting with your customers and what it means to your business
Life is a Beach – Are You Ready to Hand Over the Reins?
Have you built the necessary infrastructure to make your business an attractive buy?
I’m Late, I’m Late, for a Very Important Date – When You Can’t Meet a Commitment
How to handle things when you are late
Power to the People – You Can’t Manage by WBS (Not That One)
Managing and implementing delegation for the better of your business
It Was the Best of Times (so build relationships now) for the Worst of Times
Build relationships when times are good so you can manage difficult times more effectively
Communication Breakdown – Talk to Your Employees about Everything. Almost.
Keep the workforce engaged and informed
Objection Your Honor! Why Did We Lose That Sale?
Why did (or didn’t) we close the sale and what to do about it
Growing Pains – How Do We Deal with Them?
Effective growth often comes from your existing customers, you just need to ask
Ooops! I Did It Again. The Importance of Lessons Learned
Documenting and understanding what went wrong so you don’t do it again
The Price is Right – Don’t Cut Prices, Create Value
It’s easy, but often disastrous to cut prices – concentrate on creating value
The Job’s Not Done Until the Paperwork’s Finished – Close the Door!
The importance of formally closing out projects, orders, and other key events
The Customer is Always Right – Well, Almost
Effective customer management is not always saying yes
And……..more to come!
Mind Your Own Business. No One Else Will. 